FAQs

Below are answers to some of the most common questions our customers ask. We recommend reviewing these before placing an order for a smooth shopping experience.

How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location and courier availability.

Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on most products and eligible locations.

How can I track my order?
Once your order is shipped, tracking details are shared via SMS or WhatsApp. You can use the link to check real-time status.

Can I cancel my order?
Orders can be cancelled only before they are dispatched. Once shipped, cancellation may not be possible.

What is your return policy?
Eligible products can be returned within 7 days of delivery as per our Return & Refund Policy.

When will I receive my refund?
Refunds are processed within 5–7 business days after return approval and inspection.

Are there any hidden charges?
No. All prices shown on the website are final unless clearly mentioned otherwise.

Is it safe to shop on Ekkart.in?
Yes. All payments are processed securely through trusted payment gateways.

What if I receive a damaged or wrong product?
Please contact support within the return period with your order details. We will assist you as per policy.

How can I contact customer support?
You can reach our support team via WhatsApp for faster assistance.